Customer Service

Delivery and Returns

We hope you love shopping with SOSTransfer. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item production, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place late on Friday or on weekend or holidays will not be processed until next business day. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

As all our orders are custom made, please allow us 1-3 week production time before shipping out, depending on order quantity and complexity. Rush orders may be accomodated by contacting us offline and with surcharges.

Returns and Replacements

We want you to be completely happy with your order. However, as all our transfer orders are customer made, we cannot accept any returns. If for any reason you are not satisfied, please contact us and describe the problem in details, possibly with pictures or videos that help us understand your problem. If we determined that the problem is due to our production quality, we will gladly redo the order and ship at no extra cost to you. Problem with our transfers must be reported to us within 14 days of receipt of merchandise.

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